Shipping & Returns
Processing Time: We aim to dispatch orders in 3-5 business days and dispatch by Royal Mail 1st class post within the UK, we use Royal Mail for international deliveries so if you are unsure of delivery times please contact us.
Non or Failed Delivery:
The customer must notify us within 30 days if an order has not arrived.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. Please contact us immediately at sales@multiplydesign if you believe you have provided an incorrect shipping address, we accept no responsibiliy for undelivered items due to incorrect delivery details.
Cost of P&P We charge as below.
Europe £ 3.95
Customs & Import Taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
We gladly accept returns and exchanges: Just contact us within: 14 days of delivery Ship items back to me within: 30 days of delivery
We don't accept cancellations: But please contact me if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.